eBay photos are not appearing on eBay seller site?
The images are not exporting from NetSuite to eBay because the “available without login” checkbox is not enabled on the image file. Could you please check the “available without login” box on the image file for all items?
We have an order on eBay that is causing an error in NetSuite, how can we resolve it?
Please check the error records in NetSuite, navigation is eBay Center tabàeBay OrdersàeBay Complete error record. To fix the error, review the error record and enter the necessary information before clicking the “ERROR RESOLVED” box and save the record. As a result, our connector reprocesses the error record, and the order is consequently generated automatically…
Created new items are not displaying in the search?
The reason why the items do not show up in search is that they do not meet the search requirements, that must be requested of the developer in order for the items to appear in search.
Why error not created when order got failed to import?
When orders are not imported into NetSuite, our connector automatically creates error records in NetSuite.
When updating password in the eBay Do we need to update password in NetSuite as well?
Yes, if the password is changed on eBay, please notify us so that we can update the NetSuite-eBay Connector.
Orders are not importing into NetSuite?
Please check the error records in NetSuite, navigation is eBay Center tabàeBay OrdersàeBay Complete error record. To fix the error, review the error record and enter the necessary information before clicking the “ERROR RESOLVED” box and save the record. As a result, our connector reprocesses the error record, and the order is consequently generated automatically…
Can we change the points earned by the customer for the loyalty events? If, yes where can we modify them?
Yes, you can change the points earned by the customer for any loyalty event. Place your cursor on ‘Netscore Loyalty Rewards’ Tab. Click on ‘Loyalty Rewards App Setup’. Then enter the points earned for the events in points configuration page. Then click on finish button.
Can we add/remove the points manually to the customer?
Yes, you can add/remove the points manually to the customers. Go to ‘Customer’ Record. Click on ‘Add/Remove Loyalty Points’ button. A page will be opened. Enter the points, comments and then submit the page. Entered Points will be added to the customer.
Where can we find/create the email templates for loyalty program?
Navigate to Documents->templates->email templates. Click on ‘Email Templates’. You can find all the templates created for loyalty program. If you want to create new template, then click on new and enter the required details and then save the record.
How to set SKU Based Points in Item Record?
Go to Item Record. Click on ‘Netscore Loyalty Rewards’ subtab. Enter the value in the ‘SKU based Point’ field and then save the record.