How do I change the default walk-in/guest customer in POS?
To update the default customer, login to NetSuite and navigate through NetScore POS -> Setup -> Configure -> Edit the record -> Got to Outlets Subtab -> Change the walk-in or guest customer.
How do I add a category to a POS catalogue?
To add a category, login to NetSuite and navigate through NetScore POS -> Setup -> Configure -> Categories -> Create New Category.
There is a problem with the item and cannot be purchased at this time.
To resolve this error, we need to configure the price level of the location in the item record.
When does the POS search return “No Item Found”?
If the item record is inactive or is not displayed in POS because it is not enabled, the message “No Item Found” will appear. To resolve this issue, go to the item record and uncheck the inactive option in NetSuite.
We are unable to login into the POS account.
Check if there is POS access for the email Id mentioned in the username. Recheck the password Validate the user licenses count in the NetSuite.
How do I change the GL account for cash transactions?
To change your GL account, log in to NetSuite, navigate through NetScore POS -> Register/Shift Setup -> Register -> Open the related cash drawers, and update the account.
Are your sales representatives unable to access the multiple locations?
To access multiple locations, login to NetSuite, navigate through NetScore POS -> Setup -> Configure, find the respective employee under the sales rep subtab, and disable the checkbox “IS LOCATION FIXED”
We are getting the error “item can’t be purchased” while we are scanning the UPC code.
Please check if the price is configured in the item record.
We are unable to see the dollar symbol.
To see the dollar symbol, login to NetSuite, navigate through NetScore POS -> Setup, and then enable “allow price override for sale.”
How to apply line-level discounts to the items?
To apply a line-level discount, Add Items ->Click on the Dollar Symbol ->Add discount percent -> Update the discount accordingly.