Orders are not imported into NetSuite. Could you please check and assist us?
Check whether the order import check box is checked or not. In the connector setup record, make sure the order import process is enabled. Check whether the order was created as an error record or not. If yes, then add the missing details as mentioned in the error record and reprocess the order by checking…
Items are showing out of stock when customers are trying to order them.
Check if there is any stock available in the NetSuite inventory. If stock is available, then we must check the connector inventory update process, or else, please add the items to the NetSuite inventory. An item will show as out of stock if there is a deficiency of items in the inventory.
We are updating the password in Magento, do we need to update the password in the NetSuite?
Yes, we need to update the password inside the NetSuite under the setup record. Navigation for the connector setup record is Magento => Magento Settings => Magento Setup Record. Update the password under the API KEY field.
We are unable to see the order or error record.
If you miss the order, then we need to check the issue with the concerned developer.
Scripts are not triggering on field edits.
We need to make sure that we have given the correct field ID or not inside the script. Check that the process script status is “Released” for the respected role.
The connector is not working we are not getting orders in the NetSuite. Could you please check if the Token is expiring, or if it is related to other issues?
Mostly it happens due to NetSuite Maintenance mode. Sometimes it’s related to token-related issues.
Can you please check why newly created items are not displaying in the search?
We need to check the criteria based on the saved search for those newly created items.
We have an order on Web Store that is causing an error in NetSuite, how can we resolve it?
First, we can do an error record reprocess by editing that error record. Based on the error messages, we can rectify those problems like below. If the error record is created with an invalid ITEM ID/SKU. Then add the valid item in the Error record and reprocess the error record. If it’s with an invalid…
I am getting errors in integrator when I try to create imports or exports with a POST request.
We need to verify the credentials which we are using for the connection and make sure those credentials are without space. If you get any error, then we must go ahead based on that error. We must follow the guidelines provided by that error.
line items not coming into the correct location.
First, we must check if there is any workflow assigned to that. Otherwise, we need to verify the script logic.
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