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How to reprocess an Error record ?

To reprocess an error record please go to Shopify error record and edit the record. And then, Enable the check box called “Reprocess” and save the record. Please find the Navigation below.

How can we see the error orders which are missed to import?

The orders which are not there in Today’s or Complete order section, you can find them as Error records because of issues such as “item not found” etc. And you can see the navigation below in screenshot (Shopify->Shopify Setting->Shopify Complete Error Orders).

How to see the Imported Orders in Netsuite?

For user convenience we have categorized them in two ways       FOR TODAY’S IMPORTED ORDERS     FOR COMPLETE SHOPIFY ORDERS

How to change the order’s status from Pending Fulfilment to different status for future Orders?

To change the order status from pending fulfilment to any other status for future orders please update the field called “order status” in the setup record with your desired order status.

Some of the Shopify Orders didn’t import into Netsuite?

Please check the missed orders in error record list because if any shopify order has an issue while importing into Netsuite, it will go to the error record list.

Orders are Coming with Mismatched Location into Netsuite from Shopify?

Make sure you mapped the appropriate Location method on setup record Go to setup record where you will find a subtab called “Shopify Location Mapping”. Give your Shopify Location method in “Name” field and add the Netsuite Location method for that Shopify Location method. Give the Location id if you don’t the location name, check...

Orders are Coming with Mismatched Shipping Methods into Netsuite from Shopify?

Make sure you mapped the appropriate shipping method on setup record Go to setup record where you will find a subtab called “Shopify Shipping Mapping”. Give your Shopify Shipping method in “Name” field and add the Netsuite Shipping method for that Shopify Shipping method, check the sample screen shot below.

Orders are Coming with Mismatched Payment Methods into Netsuite from Shopify?

Make sure you mapped the appropriate payment methods for Shopify payment methods on setup record. Go to setup record where you will find a subtab called “Shopify Payment Mapping”. Give your Shopify payment method in “Name” field and add the Netsuite payment method for that Shopify payment method, check the sample screen shot below.

Products are not Exporting?

Items Fields for exporting

Products are not Syncing?

Make sure Shopify SKU matches with the Netsuite ITEM NAME/NUMBER.