Tracking Number is not Exported to Shopify?
Check the tracing number is available are not for that fulfilment in Netsuite. Make sure that “Shipment Export” check box is checked in the Setup record in Netsuite.
New Customers are not importing into NetSuite?
We search for shopify customer email in Netsuite, if shopify customer email doesn’t match with in Netsuite customer, connector will create a new customer.
Imported Order details are not matching with Shopify order details
We import Shopify order details into Netsuite sales order based on the ‘Field Mapping Document”, so please check the “Field Mapping Document”.
Inventory not syncing
Make sure that you have enabled (checked) the “Inventory Update” field in Setup Record , if you zoom in little bit, can see it. Also check the Inventory is available for that product in NetSuite.
Items are showing out of stock when customers are trying to order in Shopify
Check the inventory of the product in Netsuite. Make sure that a field in Shopify “Track Inventory” is enabled.
Orders are not importing into NetSuite.
Make sure the “Order Import” Process check box has been enabled in “Setup record”. We are having a feature called Error Order Record Handling in Netsuite, named as “Complete Error Record” where you can see the error orders and we have explained how to process, Navigation.How to add new Shipping method in NetSuite for the eBay and other connectors?
Open the eBay setup record, the navigation is eBay Center tabàeBay SettingsàNetScore eBay connector Setup. Click on the “Mapping records” subtab on the eBay setup record. Add the new eBay Shipping method and map it to the NetSuite Shipping method.
How to add new Payment method in NetSuite for the eBay and other connectors?
Open the eBay setup record, the navigation is eBay Center tabàeBay SettingsàNetScore eBay connector Setup. Click on the “Mapping records” subtab on the eBay setup record. Add the new eBay payment method and map it to the NetSuite Payment method.
While updating the data on the eBay subtab on the item record the eBay category error is appearing on the eBay error message field?
Yes, the error message appears because the newly added category value that you entered is incorrect. It should be added in the format shown below. Could you please provide us with the categories, so that we can update the category field lists. 4785:Musical Instruments & Gear > Pro Audio Equipment > Live & Studio Mixers
eBay order is missing in NetSuite?
Yes, the order was not imported into NetSuite because it was created on eBay yesterday and paid for today. We will import the order into NetSuite once the “Order Status” in eBay is set to “Completed”. So, it is in the missing orders list, and it will be imported once every 12 hours.