We are unable to see the order or error record.
If you miss the order, then we need to check the issue with the concerned developer.
We are updating the password in Magento, do we need to update the password in the NetSuite?
Yes, we need to update the password inside the NetSuite under the setup record. Navigation for the connector setup record is Magento => Magento Settings => Magento Setup Record. Update the password under the API KEY field.
Items are showing out of stock when customers are trying to order them.
Check if there is any stock available in the NetSuite inventory. If stock is available, then we must check the connector inventory update process, or else, please add the items to the NetSuite inventory. An item will show as out of stock if there is a deficiency of items in the inventory.
Orders are not imported into NetSuite. Could you please check and assist us?
Check whether the order import check box is checked or not. In the connector setup record, make sure the order import process is enabled. Check whether the order was created as an error record or not. If yes, then add the missing details as mentioned in the error record and reprocess the order by checking…
How to delete orders?
To delete orders from an LP, edit the page. In the line level, go to the respective order you want to delete and click on “Delete”. The order will be deleted from the LP. The status of the deleted order will change to “unassigned”.
How to reallocate orders?
Open the respective LP record and edit it. Click on the “ReAllocate” button. You will be navigated to “ReAllocate Load Plan” page. Select the load plan you want to reallocate to. Select the transactions you want to reallocate and click on “Create LP”.
How to override stop numbers?
Open the respective LP record and edit the record. Check the “OVERRIDE STOP NUMBERS” checkbox. In the line level change the stop numbers according to your requirement and save the record.
How to view already created LP’s?
To view existing LP’s, navigate to “Route Review” page. Give in the date criteria and the location. Click on “Search”. You will be viewing all the LP records within the date criteria for the location.How to edit and delete drivers?
To edit or delete drivers navigate to NetScore Delivery Routing Setup Record. Click on the employee’s name from the “DELIVERY ROUTING USERS” list. From the employee record you can edit the details of the employee. To remove an employee as driver, edit the NetScore Delivery Routing Setup Record. Unselect the employee’s name from “DELIVERY ROUTING…
How to add a driver?
How to add a new employee as driver ? Navigate to NetScore Delivery Routing Setup Record and edit the form. From the “DELIVERY ROUTING USERS” list select “New”. In the popup page fill in the required details to create an employee record. Go to the “NetScore Delivery Routing” subtab in the popup, give the “DELIVERY…