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How do I add a category to a POS catalogue?

To add a category, login to NetSuite and navigate through NetScore POS -> Setup -> Configure -> Categories -> Create New Category.

How do I change the default walk-in/guest customer in POS?

To update the default customer, login to NetSuite and navigate through NetScore POS -> Setup -> Configure -> Edit the record -> Got to Outlets Subtab -> Change the walk-in or guest customer.

How to apply line-level discounts to the items?

To apply a line-level discount, Add Items ->Click on the Dollar Symbol ->Add discount percent -> Update the discount accordingly.