NetScore eBay Connector

• Please check the error records in NetSuite, navigation is eBay Center tabàeBay OrdersàeBay Complete error record.
  • To fix the error, review the error record and enter the necessary information before clicking the “ERROR RESOLVED” box and save the record. As a result, our connector reprocesses the error record, and the order is consequently generated automatically in NetSuite.
• If the token expires on eBay, the order will not import into NetSuite, notify the developer so that we can update the data to obtain a new token.

Yes, if the password is changed on eBay, please notify us so that we can update the NetSuite-eBay Connector.

When orders are not imported into NetSuite, our connector automatically creates error records in NetSuite.

The reason why the items do not show up in search is that they do not meet the search requirements, that must be requested of the developer in order for the items to appear in search.

• Please check the error records in NetSuite, navigation is eBay Center tabàeBay OrdersàeBay Complete error record.
• To fix the error, review the error record and enter the necessary information before clicking the “ERROR RESOLVED” box and save the record. As a result, our connector reprocesses the error record, and the order is consequently generated automatically in NetSuite.

• The images are not exporting from NetSuite to eBay because the “available without login” checkbox is not enabled on the image file.
• Could you please check the “available without login” box on the image file for all items?

Yes, the order was not imported into NetSuite because it was created on eBay yesterday and paid for today. We will import the order into NetSuite once the “Order Status” in eBay is set to “Completed”. So, it is in the missing orders list, and it will be imported once every 12 hours.

• Yes, the error message appears because the newly added category value that you entered is incorrect. It should be added in the format shown below. Could you please provide us with the categories, so that we can update the category field lists.

Open the eBay setup record, the navigation is eBay Center tabàeBay SettingsàNetScore eBay connector Setup. Click on the “Mapping records” subtab on the eBay setup record. Add the new eBay payment method and map it to the NetSuite Payment method.

Open the eBay setup record, the navigation is eBay Center tabàeBay SettingsàNetScore eBay connector Setup. Click on the “Mapping records” subtab on the eBay setup record. Add the new eBay Shipping method and map it to the NetSuite Shipping method.

• Please check the error records in NetSuite, navigation is eBay Center tabàeBay OrdersàeBay Complete error record.
• To fix the error, review the error record and enter the necessary information before clicking the “ERROR RESOLVED” box and save the record. As a result, our connector reprocesses the error record, and the order is consequently generated automatically in NetSuite.