Shopify

Imported Order details are not matching with Shopify order details

We import Shopify order details into Netsuite sales order based on the ‘Field Mapping Document”, so please check the “Field Mapping Document”.

New Customers are not importing into NetSuite?

We search for shopify customer email in Netsuite, if shopify customer email doesn’t match with in Netsuite customer, connector will create a new customer.

Tracking Number is not Exported to Shopify?

Check the tracing number is available are not for that fulfilment in Netsuite. Make sure that “Shipment Export” check box is checked in the Setup record in Netsuite.

Products are not Syncing?

Make sure Shopify SKU matches with the Netsuite ITEM NAME/NUMBER.

Products are not Exporting?

Items Fields for exporting

Orders are Coming with Mismatched Payment Methods into Netsuite from Shopify?

Make sure you mapped the appropriate payment methods for Shopify payment methods on setup record. Go to setup record where you will find a subtab called “Shopify Payment Mapping”. Give your Shopify payment method in “Name” field and add the Netsuite payment method for that Shopify payment method, check the sample screen shot below.

Orders are Coming with Mismatched Shipping Methods into Netsuite from Shopify?

Make sure you mapped the appropriate shipping method on setup record Go to setup record where you will find a subtab called “Shopify Shipping Mapping”. Give your Shopify Shipping method in “Name” field and add the Netsuite Shipping method for that Shopify Shipping method, check the sample screen shot below.

Orders are Coming with Mismatched Location into Netsuite from Shopify?

Make sure you mapped the appropriate Location method on setup record Go to setup record where you will find a subtab called “Shopify Location Mapping”. Give your Shopify Location method in “Name” field and add the Netsuite Location method for that Shopify Location method. Give the Location id if you don’t the location name, check...

Some of the Shopify Orders didn’t import into Netsuite?

Please check the missed orders in error record list because if any shopify order has an issue while importing into Netsuite, it will go to the error record list.

How to change the order’s status from Pending Fulfilment to different status for future Orders?

To change the order status from pending fulfilment to any other status for future orders please update the field called “order status” in the setup record with your desired order status.