We are unable to put this item on a rental order due to NetSuite saying it doesn’t have the quantity for it?
There is no available quantity for the item. Could you please verify the serial number status?
How can I approve the order?
We can find the button name as “Rental Approve”. Just click on that button.
Why is the rental order sometimes billed without fulfilment and the processing of returns disabled?
It happens when a rental order is copied from another active rental order by clicking Make Copy button from Actions. To prevent this, disable the Make Copy button by customizing the form.
How can I cancel my order once it is shipped?
We cannot cancel the order if it shipped. We need to return the order.
How to replace the damaged unit?
We can find the button name as “Rental Replace”. Just click on that button and add the required data and save the screen. Replace will work after the item was shipped.
Cannot Book inventory. Item shows availability; however, booking does not find inventory?
Could you please verify the item rental status, or can you please verify Rental Calendar?
How can I find the related records for rental order?
You can find records under the “Rental Related Records” subtab on rental order screen.
How do I place an order?
Navigate to NetScore Rental Suite APP Tab. Find the category “Rental Order”. Then find the name “New Rental Order”. Select all the required fields and save the record. Create rental products, manage rental orders and view rental inventory Packed with features to allow you to set up and manage rental products and orders within your…
How to cancel my order?
In case of cancellation of order, you can find the name of the button” Rental Cancel”. Just click on the button.
How to extend my order?
We can find the button name as “Rental Extend”. Just click on that button and add the required data and save the screen. Extend will work after the item was shipped.