We have an order on Web Store that is causing an error in NetSuite, how can we resolve it?
First, we can do an error record reprocess by editing that error record. Based on the error messages, we can rectify those problems like below. If the error record is created with an invalid ITEM ID/SKU. Then add the valid item in the Error record and reprocess the error record. If it’s with an invalid…
Can you please check why newly created items are not displaying in the search?
We need to check the criteria based on the saved search for those newly created items.
The connector is not working we are not getting orders in the NetSuite. Could you please check if the Token is expiring, or if it is related to other issues?
Mostly it happens due to NetSuite Maintenance mode. Sometimes it’s related to token-related issues.
Scripts are not triggering on field edits.
We need to make sure that we have given the correct field ID or not inside the script. Check that the process script status is “Released” for the respected role.
We are unable to see the order or error record.
If you miss the order, then we need to check the issue with the concerned developer.
We are updating the password in Magento, do we need to update the password in the NetSuite?
Yes, we need to update the password inside the NetSuite under the setup record. Navigation for the connector setup record is Magento => Magento Settings => Magento Setup Record. Update the password under the API KEY field.